Vacation & Hotel Reviews Anaheim CA

Staff were very helpful and accommodating! Location is walkable to Disney which is a plus. The only downside was the the suite on the first floor we were given needed carpets cleaned and did not smell good. The layout was also awkward and not like the pictures online. We asked the front desk if we could change rooms and they didn’t hesitate to make that happen. The second suite was on the third floor and was much cleaner and smelt better. The layout was what was pictured online and worked well for us! We would stay here again. I can’t emphasize enough what a difference it makes to have a clean smelling room and clean carpet. It makes or breaks a stay for me.

Overall, great service and location as I was able to walk over to the convention without needing to drive. Parking is fine and price wise, I can see why they charge quite a bit but it is what it is due to the location. Rooms were fine as well but only thing that wasn’t ideal was the bath… it was very clogged and it was a bit gross to see dirt and grime float around that clearly was coming from the drain… which would mean it was dirt and grime from strangers who used the bath before me.

We love the Desert Palms for its comfort, location, and nicely-appointed rooms. Update on pool hazard: I received a call from the hotel manager about a week and a half after our stay. She was very grateful that we took the time to email the management and said that they saw the issue and were able to fix it properly. This was much more in line with our past experience there and we look forward to returning again! Original comment about pool hazard: However, PLEASE BEWARE: the pool deck between the pool entry and the newer spa concrete has not been properly maintained and is dangerously slippery when wet... even when walking slowly. We notified the hotel front desk staff of this hazard during our stay in June 2021 and were disappointed to see it had not been addressed on our recent visit (April 2022). The day we were at the pool, my son slipped and hit his head despite the fact that I put towels on the ground (apparently, I missed a spot). I was informed by another mother that, earlier in the day, her son had slipped and hit the back of his head, she slipped and almost fell, and a father of another family slipped and bloodied his knee. So unless you want to risk your stay being ruined by the negligence of the management, throw down at least four towels and make a walkway for all. I notified the front desk staff and emailed the manager. Although they sent a thoughtful gift basket to the room, I was disappointed that they didn't at least take my suggestion of posting a "Slippery When Wet" sign in the area. I will update this review if I receive confirmation that the situation has been addressed.

Obviously old building and thus some weird layout, but staff are nice and the place & facilities well maintained.