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Anaheim, CA
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*If you find a lower rate on a third party booking site for the Desert Palms Hotel please contact us directly for a price match after booking your reservation with us online. Dates and room type must match reservation booked, Reservations agent must be able to see rate on competing site’s page in order to price match.
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FAQS

  • Is Disneyland open?

    Disneyland Park and Disney’s California Adventure Park in Anaheim are open! You can purchase multi-day tickets for both parks here. Check the theme park reservation calendar for empty slots. You have to acquire a park reservation along with the tickets.
  • Are Anaheim restaurants open?

    The neighborhood of Desert Palms is teeming with restaurants ready to serve your cravings. Try multitudes of innovative dining options like Fire + Ice Interactive Grill + Bar, King Coffee, or Roy’s Restaurant at Anaheim GardenWalk. Indulge in Disney favorites at Salt & Straw or Black Tap Craft Burgers & Shakes in Downtown Disney District. Grab your fresh morning coffee from our nearest IHOP.
  • What amenities are open at the hotel?

    Desert Palms Hotel & Suites is back to serve you with a smile. Our outdoor pool, fitness center, and hot buffet breakfast are now fully reopened. More frequent cleaning of high touch areas is still in place and we have installed hand sanitizer stations across the property for guests and staff. Learn more about our safety standards.
  • What cleaning measures are in place at the hotel?

    We maintain round-the-clock cleanliness standards across the property. We have increased the frequency of cleaning common areas including Front Desk, elevators and elevator buttons, Lobby, door handles, and public restrooms among other areas. Employee’s temperatures are taken daily and masks are available at the Front Desk upon request. Full service daily housekeeping during stays is not available but housekeepers will replace towels and take out trash during your visit. Extra items such as towels and blankets can be picked up at the Front Desk or delivered to your room upon request.
  • Is Anaheim Convention Center open?

    Anaheim Convention Center is open and has received GBAC Star accreditation from the Global Biorisk Advisory Council, which means it is a safe and clean venue following all proper disinfection and disease prevention practices. Wall-mounted hand sanitizers, touchless paper towel dispensers, and physical distancing signage are distributed across the Center.
  • Do you offer ADA Accessibility features at your hotel?

    The Desert Palms Hotel and Suites meets all accessibility needs as specified by the law. Please contact our 24 hour toll free phone number 888-521-6420 for any other accessibility needs you may have.
  • What time is check in and check out time?

    Check in time is 3:00pm and check out time is 11:00am.
  • Is early check in available?

    Early check in is offered starting at 9:00am for $35 plus tax and is based upon availability. The hotel cannot guarantee early check in will be available in advance. Please check with the Front Desk when you arrive to see if your room is ready. If a room is not available, we can definitely store your luggage for you and offer early parking if a spot is available.
  • Is late check out available?

    Late check out is offered until 4:00pm for $35 plus tax and is based upon availability. The hotel cannot guarantee late check out will be available in advance. Please check with the Front Desk on the morning of your check out date to see what the latest check out time available is. If you are leaving later in the day we are happy to store your luggage for you until your departure.
  • How much is parking?

    Self-parking is currently $28 per night plus tax. Unfortunately, due to space, additional vehicles cannot be accommodated. A parking permit will be issued at check-in. You may leave your vehicle in the parking lot until 12:00pm on your departure day. You should move your vehicle to a Disney parking location if you will be visiting Disneyland past 12:00pm on your check out date. RV and oversized vehicles that cannot fit in one parking space are not permitted. Parking is for hotel guests only.
     
  • Do you offer breakfast?

    We do offer a full hot breakfast buffet daily from 6:30am to 10:00am. Our breakfast buffet includes* sausage, eggs, potatoes, biscuits and gravy, oatmeal, waffles, fresh fruit, yogurt, cereal, coffee, tea and juice. *Please note that some of these items may be offered on a rotating basis and offerings are subject to change.
  • What are my dining options?

     
    There are a variety of restaurants in the area to enjoy. We are located across the street from The Gardenwalk Shopping Center which has a variety of excellent restaurants including Bubba Gump's, Cheesecake Factory and California Pizza Kitchen and about a 15 minute walk from Downtown Disney which also offers a variety of restaurants.
  • Do you offer any Kids Activities?

    Kids will love their stay at the Desert Palms Hotel and Suites. Our Kid friendly rooms with bunk beds and full hot breakfast are guaranteed to make their visit memorable. The fun starts as soon as you arrive with our Kids Registration at the Front Desk. Kids can “check in” along with their parents by signing our kids registration book. Once they’ve checked in they can start our lobby scavenger hunt and see if they can spot all of the characters that are hidden around the lobby. Once they’ve found them all they can come back to the Front Desk to claim their prize.
  • How close are you to Disneyland?

    We are about a 10-minute walk or 0.5 miles from Disneyland.
  • Can we purchase Disneyland Tickets at the hotel?

    It is recommended to purchase your Disneyland and California Adventure park tickets in advance on Disneyland's website due to the need to have a park reservation in addition to valid ticket. You can purchase your tickets here.
  • Do you offer a discount for Magic Key Holders or Cast Members?

    We do! Click here for details.
  • What is the closest airport?

    The closest airport is the Orange County Airport (SNA), also known as the John Wayne Airport. It Is located about 12 miles from the hotel and is usually a 20 - 30-minute drive. The closest international Airport is Los Angeles Airport (LAX). It is located about 34 miles from the hotel and travel times varies widely depending on time of day with traffic, but typically will take 45 minutes to an hour driving.
  • Does the hotel provide a shuttle?

    The hotel does not provide a shuttle, but we are located right next to a stop on the Anaheim Resort Transit (ART) route. This shuttle service goes to several places in the area including Disneyland. You can purchase shuttle passes on their app for 1, 3, & 5 days. Day passes are $6.00 for adults and $2.50 for children. To download their app or for more information please visit rideart.org. Additionally, Disneyland is located about a 10-minute walk from the hotel.
     
    For airport transportation, our guests receive a special discount from Karmel Shuttle Service. Click the link below and use promo code "DESERTPALMS" while making your reservation to receive a discount.
     
    Book with Karmel Shuttle Service! Reservations are required, but quick and easy!
  • Does the hotel offer Tours and transportation to other attractions besides Disneyland?

    Contact the hotel directly for help with booking private tours and transportation.
  • Do you arrange scooter, stroller, or wheelchair rentals?

    We do not arrange scooter, stroller or wheelchair rentals but there is a variety of companies in the area that you would be able to rent from. Please note we do not have storage space for scooters or strollers available at the hotel and all rented scooters and strollers must be stored with guests in their room when not in use.
  • Do you accept packages for guests?

    We can accept up to 4 packages per reservation for our guests no more than 1 week prior to arrival. Please make sure the name on your package matches the name of your reservation for proper storage.
  • Do you allow pets?

    The hotel does not allow pets.
  • Can we pre-pay for our accommodations?

    Contact our reservations department for pre-payment options for direct reservations 1-888-521-6420.
  • Can I cancel my reservation?

    If you booked directly with the hotel, reservations must be canceled 48-hours before your arrival to avoid the penalty of one night's room and tax charge*. If you booked through any third party, you must contact them directly to cancel your room and adhere to their specific cancelation rules as they may be different from the hotel rules. Please contact our reservations department for more information 888-521-6420.
    *Does not apply to non-refundable reservations
  • Do you have a waiting list for sold out dates?

    We do not have a waiting list for reservations. The hotel does have a 48-hour cancellation policy, so guests are welcome to check back periodically to see if any rooms have become available because of cancellations received.
  • We are celebrating, can we have something placed in our room?

    The hotel does not arrange gifts or room decorations directly; however, you are more than welcome to order something from an outside company such as Disney Floral and Gifts or Edible Arrangements and have it delivered to the hotel. Please make sure the name on the delivery matches the name on the reservation.
  • We have an extra person; can we get a rollaway bed?

    Rollaway beds are offered only in our Deluxe Room with 2 Queen beds for $15 plus tax per night. Rollaway beds cannot be accommodated in suites. We offer suites that sleep up to 8 people.
  • Do rooms offer refrigerators and microwaves?

    All guest rooms and suites offer a microwave, mini-fridge and coffee maker, except for our Kitchen Suite which offers a full-size fridge.
  • Do you offer upgrades?

    We would be happy to provide you with upgrade options, no matter how you booked your reservation. Please call our reservations department for pricing and availability 888-521-6420, or you can inquire upon check in.
  • Will my room have a safe?

    Yes, all rooms have a safe large enough to hold a 15" laptop.
  • Do you offer Wi-Fi?

    We do offer free Wi-Fi in all guest rooms and hotel areas.
  • Do you offer adjoining rooms?

    We do have select of our Deluxe 2 Queen Bedrooms that adjoin. We cannot guarantee room placement in advance but would be happy to add that request to your reservation. We try our best to honor all guest requests on the morning of check in.
  • Do you offer cribs?

    We do offer cribs complimentary.
  • Can I request a Disney view?

    Select of our Deluxe Studio Suites and 1 Bedroom Bunk Bed Suites are facing California Adventure Park. We do not guarantee room placement in advance, but we would be glad to add a request for a Disney view to your reservation. We try our best to accommodate all guest requests upon the morning of check in. No other room type faces towards the parks.
  • Does your hotel have a pool?

    We do have an outdoor heated pool and hot tub
  • Do you have laundry facilities at the hotel?

    The hotel does have self-service washers and dryers for guests use at the hotel. These machines charge $4 to wash and $4 to dry per load. They accept credit card only. Laundry soap and dryer sheets are also available for purchase.
  • Do you have a fitness center?

    Yes, we do a fitness facility located on our lower level. Our Fitness Center includes an elliptical, treadmill, stationary bike, weight machine and free weights.
  • Do you have a business center?

    Yes, we do offer a business center with computer and printers. The Front Desk can also help you scan or fax paperwork.
  • Is Disneyland near Desert Palms open?

    Disneyland Park and Disney’s California Adventure Park in Anaheim are open! You can purchase multiday tickets for both parks here. Check the theme park reservation calendar for empty slots. You must acquire a park reservation along with the tickets. Being one of the hotels close to Disneyland, Desert Palms makes the most convenient location to book your stay.
  • Are Anaheim restaurants near Desert Palms open?

    The restaurants near Desert Palms offer multiple innovative dining options like Fire + Ice Interactive Grill + Bar, King Coffee, or Roy’s Restaurant at Anaheim GardenWalk. Indulge in Disney favorites at Salt & Straw or Black Tap Craft Burgers & Shakes in Downtown Disney District. Grab your fresh morning coffee from our nearest IHOP.
  • What amenities are open at the Desert Palms, Anaheim?

    Desert Palms Hotel & Suites is back to serve you with a smile. Our hotel offers the best hotel services near Disneyland, like an outdoor pool, fitness center, and hot buffet breakfast for a relaxing stay. More frequent cleaning of high-touch areas is still in place, and we have installed hand sanitizer stations across the property for guests and staff.
  • What cleaning measures are in place at the Desert Palms Hotel & Suites?

    We maintain round-the-clock cleanliness standards across the property. We have increased the frequency of cleaning common areas, including the Front Desk, elevators, elevator buttons, Lobby, door handles, and public restrooms, among other places. Full-service daily housekeeping during stays is unavailable, but housekeepers will replace towels and take out the trash during your visit, and rooms are fully cleaned and sanitized in between guest stays.
  • Is the Anaheim convention center near Desert Palms open?

    Desert Palms is close to the Anaheim Convention Center and is open to visitors. It has received GBAC Star accreditation from the Global Biorisk Advisory Council, which means it is a safe and clean venue following all proper disinfection and disease prevention practices
  • Do you offer ADA Accessibility features at Desert Palms Hotel & Suites?

    The Desert Palms Hotel and Suites meets all accessibility needs as the law specifies. Don't hesitate to contact our 24-hour toll-free phone number, 888-521-6420, for any other accessibility needs you may have.
  • What time is check-in and check-out in Desert Palms Hotel, Anaheim?

    Check-in time in Desert Palms is 3:00 pm, and check-out time is 11:00 am.
  • Is early check-in available at Desert Palms?

    Early check-in at Desert Palms is offered to start at 9:00 am for $35 plus tax and is based upon availability. The hotel cannot guarantee that early check-in will be available in advance. If a room is unavailable, we can store your luggage for you and offer early parking if a spot is available (parking fee applies).
  • Is late checkout available at Desert Palms, Anaheim?

    Late check-out at Desert Palms is offered until 4:00 pm for $35 plus tax based on availability. The hotel cannot guarantee that late check-out will be available in advance. Please check with the Front Desk on the morning of your check-out date to see the latest available check-out time. If you are leaving later in the day, we are happy to store your luggage for you until your departure.
  • How much is the parking at Desert Palms Hotel & Suites, Anaheim?

    Self-parking at Desert Palms is currently $25 per night plus tax for one vehicle per room. Unfortunately, due to space, additional vehicles cannot be accommodated. A parking permit will be issued at check-in. You may leave your car in the parking lot until noon on departure day. You should move your vehicle to a Disney parking location if you were visiting Disneyland past noon on your check-out date. RV and oversized vehicles that cannot fit in one parking space are not permitted. Parking is for hotel guests only.
  • Do you offer complimentary breakfast at Desert Palms?

    We offer a full hot breakfast buffet at Desert Palms daily from 6:30 am to 10:00 am. Our hotel offers complimentary breakfast in Anaheim, including* sausage, eggs, potatoes, biscuits and gravy, oatmeal, waffles, fresh fruit, yogurt, cereal, coffee, tea, and juice. *Please note that some of these items may be offered on a rotating basis, and offerings are subject to change.
  • What are the best restaurants near Disneyland while staying at Desert Palms?

    There are a variety of restaurants near Disneyland in the area to enjoy. We are located across the street from The Gardenwalk Shopping Center, which has some of the best restaurants near Desert Palms, including Bubba Gump's, Cheesecake Factory, and California Pizza Kitchen, and about a 15-minute walk from Downtown Disney, which also offers a variety of restaurants
  • Do you offer any kid’s activities at Desert Palms?

    Kids will love their stay at the Desert Palms Hotel and Suites. Our Kid friendly rooms with bunk beds and full hot breakfast are guaranteed to make their visit memorable. Kids can “check-in” with their parents by signing our kid’s registration book. Once they’ve checked in, they can start our lobby scavenger hunt and see if they can spot all the characters hidden around the lobby and claim their prize once done.
  • Is Desert Palms Hotel located near Disneyland?

    We are about a 10-minute walk or 0.5 miles from Disneyland.
  • Can we purchase Disneyland tickets at Desert Palms Hotel & Suites?

    At this time it is recommended to purchase your Disneyland and California Adventure Park tickets in advance on Disneyland's website due to the need to have a park reservation in addition to a valid ticket. You can purchase your tickets here.
  • Do you offer a discount for magic key holders or cast members at Desert Palms Anaheim?

    We do offer discounts at Desert Palms for magic keys and cast members! Click here for details
  • What is the closest airport to Disneyland near Desert Palms?

    The closest airport to Disneyland near Desert Palms is the Orange County Airport (SNA), also known as the John Wayne Airport. It Is located about 12 miles from the hotel and is usually a 20 - 30-minute drive. The closest international Airport is Los Angeles Airport (LAX). It is located about 34 miles from the hotel, and travel times vary widely depending on the time of day with traffic, but typically will take 45 minutes to an hour drive.
  • Does Desert Palms provide a shuttle?

    The hotel does not provide a shuttle, but we are located right next to a stop on the Anaheim Resort Transit (ART) route. This shuttle service goes to several places in the area, including Disneyland. You can purchase shuttle passes on their app for 1, 3, & 5 days. Day passes are $6.00 for adults and $2.50 for children. Additionally, Disneyland is located about a 10-minute walk from the hotel.

    Our guests receive a special discount from Karmel Shuttle Service for airport transportation. Click the link below and use promo code "DESERT PALMS" while making your reservation to receive a discount.

    Book with Karmel Shuttle Service! Reservations are required, but they are quick and easy!

  • Does the Desert Palms offer tours and transportation to other attractions besides Disneyland?

    Contact the Desert Palms team directly for help booking private tours and transportation regarding the top attractions in Anaheim.
  • Do you arrange scooters, strollers, or wheelchair rentals at Desert Palms?

    We do not arrange scooter, stroller, or wheelchair rentals at Desert Palms Hotel & Suites, but there is a variety of companies in the area that you would be able to rent from. Please note that we do not have storage space for scooters or strollers available at the hotel, and all rented scooters and strollers must be stored with guests in their rooms when not in use. We are a “meet and greet” hotel, you must be present to have the scooter/stroller delivered to you and picked up from you during your visit.
  • Do you accept packages for guests at Desert Palms?

    We can accept up to 4 packages per reservation at Desert Palms for our guests no more than one week before arrival. Please make sure the name on your package matches the name of your reservation for proper storage.
  • Is Desert Palms Hotel a pet-friendly hotel?

    Desert Palms Hotel & Suites is not a pet-friendly hotel. Pets are not allowed on the hotel premises.
  • Can we pre-pay for the accommodations at Desert Palms, Anaheim?

    Reservations booked directly through the hotel cannot be pre-paid as the hotel does not accept advance credit card payments. The registered guests present during check-in can choose to pay with cash or a credit card upon arrival after providing a valid ID.
  • Can I cancel my reservation at Desert Palms near Disneyland?

    If you booked directly with the hotel, reservations must be canceled 48 hours before your arrival to avoid the penalty of one night's room and tax charge*. If you booked through any third party, you must contact them directly to cancel your room and adhere to their specific cancelation rules, as they may differ from the hotel rules.
  • Do you have a waiting list for sold-out dates at Desert Palms Hotel?

    We do not have a waiting list for reservations at Desert Palms near Disneyland. The hotel has a 48-hour cancellation policy, so guests are welcome to check periodically to see if any rooms have become available because of cancellations.
  • Do you decorate rooms on demand for celebrations at Desert Palms Hotel?

    The hotel does not arrange gifts or room decorations directly; however, you are more than welcome to order something from an outside company, such as Disney Floral and Gifts or Edible Arrangements, and have it delivered to the hotel. Please make sure the name on the delivery matches the name on the reservation.
  • Can you provide a rollaway bed for an extra person in the room at Desert Palms?

    Rollaway beds are offered only in our Deluxe Room with 2 Queen beds for $15 plus tax per night. Rollaway beds cannot be accommodated in suites. We offer suites that sleep up to 8 people at Desert Palms.
  • Do rooms at Desert Palms offer a refrigerator and microwave?

    All guest rooms and suites at Desert Palms offer a microwave, mini-fridge, and coffee maker, except for our Kitchen Suite, which offers a full-size fridge.
  • Do you offer upgrades at Desert Palms, Anaheim?

    We would happily provide you with upgrade options at Desert Palms, no matter how you booked your reservation. Please call our reservations department for pricing and availability at 888-521-6420, or you can inquire upon check-in.
  • Do rooms at Desert Palms have a safe?

    Yes, all Desert Palms Hotel & Suites rooms have a safe large enough to hold a 15" laptop.
  • Is Desert Palms a hotel with free WiFi near Disneyland?

    We do offer free Wi-Fi in all guest rooms and hotel areas.
  • Does Desert Palms offer adjoining rooms?

    The Desert Palms does have some of our Deluxe 2 Queen Bedrooms that adjoin. We cannot guarantee room placement in advance but would be happy to add that request to your reservation. We try our best to honor all guest requests during the morning check-in.
  • Does Desert Palms offer cribs?

    Yes, the Desert Palms does offer cribs. Please contact us to add a request for a crib to your reservation or request one from the front desk upon check in.
  • Can I request a Disney view at Desert Palms?

    Some of our Deluxe Studio Suites, and 1 Bedroom Bunk Bed Suites are facing Disney’s California Adventure Park. We do not guarantee room placement in advance, but we would be glad to add a request for a Disney view to your reservation. No other room types have a Disney view.
  • Does Desert Palms have a pool?

    Desert Palms have an outdoor heated pool and hot tub where you can relax after a fun filled day at Disneyland.
  • Does Desert Palms; Anaheim have laundry facilities?

    The hotel does have self-service washers and dryers for guests to use at the hotel. These machines charge $4 to wash and $4 to dry per load. They accept credit cards only. Laundry soap and dryer sheets are also available for purchase.
  • Does Desert Palms have a fitness center?

    Yes, Desert Palms has a fitness facility on our lower level. Our Fitness Center includes an elliptical, treadmill, stationary bike, weight machine, and free weights.
  • Does Desert Palms have a business center?

    Yes, Desert Palms does offer a business center with computers and printers. The Front Desk can also help you scan or fax paperwork.
  • How can I make a group reservation at Desert Palms Hotel?

    To make a group reservation at Desert Palms Hotel, you can contact our group sales team directly at 888-521-6420. We will be happy to assist you with the reservation process.
  • Are there any special discounts or packages available for groups?

    Desert Palms Hotel Group offers special discounts or packages for groups depending on availability and specific requirements. You can inquire about these options with our group sales team when making a reservation.
  • Can Desert Palms Hotel accommodate large groups?

    Yes, Desert Palms Hotel has facilities to accommodate large groups. We have a range of meeting rooms, event spaces, and guest rooms suitable for groups of various sizes.
  • Are there catering services available for group events?

    Yes, Desert Palms Hotel offers catering services for group events. Our dedicated catering team can customize menus to meet your group's preferences and dietary requirements.
  • Can the hotel provide audiovisual equipment for meetings and presentations?

    Yes, Desert Palms Hotel has audiovisual equipment for rent to support meetings and presentations. You can coordinate with their event planning team to ensure you have the equipment for your group event.
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